Shipping policy

Last updated: Aug 23, 2026

At TGC Gear, we aim to make every order clear, convenient, and easy to track. Please review the information below to understand our processing times, estimated delivery windows, and tracking process.

Shipping Destinations and Rates

TGC Gear offers free standard tracked shipping to supported destinations worldwide.

Shipping availability is determined by the delivery address entered at checkout. Certain countries, territories, remote areas, or restricted locations may not be eligible for delivery.

If we are unable to ship to your address, you will be notified during checkout or contacted by our support team.

Order Processing

Orders are typically processed within 1–2 business days after they are placed.

Orders are not processed or dispatched on weekends or public holidays. Orders placed during these periods will begin processing on the next business day.

During product launches, promotional periods, or peak holiday seasons, processing may take slightly longer than usual.

Please note that processing time is separate from the estimated delivery time.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

Destination	Estimated Delivery Time
United States and Canada	5–14 business days
Singapore	5–7 business days
Europe	7–14 business days
Latin America	10–25 business days
Other supported destinations	14–30 business days

These timeframes are estimates rather than guaranteed delivery dates. Delivery times may vary depending on the destination, local carrier operations, customs processing, public holidays, weather conditions, and other circumstances outside our direct control.

Remote locations may require additional delivery time.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can check the latest status of your shipment through our tracking page:

Track Your Order

Please allow some time after dispatch for the carrier’s tracking system to display its first update. In some cases, tracking information may not appear immediately even though the package is already in transit.

If you have not received a tracking email, please check your spam or promotions folder before contacting us.

If your tracking number is not working or has not updated for an extended period, contact our support team at support@tgcgear.com and include your order number.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are expressly shown as included at checkout, they are the responsibility of the recipient. TGC Gear does not determine or control fees charged by local customs authorities.

We recommend contacting your local customs office if you need more information about potential import charges before placing an order.

Shipping Address Changes

Please review your shipping address carefully before completing your purchase.

If you need to change or correct your address, contact us as soon as possible at support@tgcgear.com.

We will make every reasonable effort to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.

TGC Gear is not responsible for delays, failed deliveries, or returned shipments caused by incorrect, incomplete, or outdated address information provided at checkout.

Unexpected Delivery Delays

Occasionally, a shipment may take longer than the estimated delivery window because of customs inspections, carrier delays, severe weather, peak shipping periods, public holidays, remote delivery locations, or other circumstances outside our direct control.

If your order has significantly exceeded the estimated delivery window, please contact us. Our support team will review the available tracking information and work with the shipping carrier where appropriate.