Refund policy

Last updated: August 23, 2026

At TGC Gear, we want you to feel confident about your purchase. This Returns & Refunds Policy applies to products purchased directly through tgcgear.com.

Nothing in this policy is intended to limit any non-waivable rights available to you under applicable consumer-protection law.

30-Day Return Window

You may request a return within 30 calendar days of receiving your order.

To be eligible for a return, the product must:

Be returned in substantially the same condition in which it was received;
Be clean and free from damage caused by misuse, improper installation, accidental damage, or unauthorized modification;
Include all original parts, accessories, manuals, and promotional items supplied with the order;
Be returned in its original packaging whenever reasonably possible; and
Be accompanied by valid proof of purchase.

You may inspect the product to determine its nature, characteristics, and basic operation. However, products that show signs of extended use, misuse, avoidable damage, missing components, or handling beyond what is reasonably necessary for inspection may be refused or may qualify only for a partial refund where permitted by law.

Return Authorization Is Required

You must contact TGC Gear and receive return instructions before sending any product back.

To request a return, email support@tgcgear.com and include:

Your full name;
Your order number;
The email address used to place the order;
The product or products you wish to return;
The reason for the return; and
Clear photographs or video if the product is damaged, defective, incomplete, or incorrect.

If your return request is approved, our support team will provide:

Written return authorization;
The correct return address;
Packaging and shipping instructions; and
Any other information required to process the return.

Important Return-Address Notice

TGC Gear works with different fulfillment and return locations. The correct return address may vary depending on the product, order destination, and fulfillment facility.

Do not send a return to:

The sender address printed on the original package;
An address found through an online search;
A supplier, carrier, warehouse, registered-agent, or company address not specifically provided by TGC Gear for your approved return; or
Any address used for previous returns unless our support team confirms it again in writing.

The sender address shown on your parcel may belong to a shipping partner and may not be authorized to receive customer returns.

Packages sent without prior return authorization, sent to an unauthorized or incorrect address, or sent without following our return instructions will not be accepted or processed for a refund, except where applicable law requires otherwise.

TGC Gear is not responsible for packages that are lost, refused, destroyed, or returned to the customer because they were sent without authorization or to an address not provided by our support team.

Deadline for Sending an Approved Return

Once your return has been approved, you must send the product within 14 calendar days of receiving our return instructions, unless a different deadline is stated in your authorization email.

A return request does not remain open indefinitely. Returns shipped after the applicable deadline may be declined.

Please retain your shipping receipt and tracking information until your refund has been completed.

Return Shipping Costs

For returns based on a change of mind, preference, ordering the wrong item, or another reason not caused by TGC Gear, the customer is responsible for the cost of return shipping.

We strongly recommend using a reliable, trackable shipping service. TGC Gear cannot issue a refund for a return that does not reach the authorized return location unless applicable law requires otherwise.

Do not send returns using cash-on-delivery, postage-due, or collect-on-delivery services. Such packages may be refused.

If we confirm that you received a defective, damaged, incomplete, or incorrect product, TGC Gear will provide an appropriate resolution. Depending on the circumstances and your location, this may include:

A replacement;
Replacement parts;
A prepaid return label;
Reimbursement of reasonable return-shipping costs; or
A full or partial refund.

Please do not arrange return shipping for a damaged, defective, incomplete, or incorrect product until our support team has reviewed the issue and provided instructions.

Damaged, Defective, Incomplete, or Incorrect Orders

Please inspect your order shortly after delivery.

Contact support@tgcgear.com promptly if:

The product arrived damaged;
The product does not function as reasonably expected;
Parts or accessories are missing;
You received the wrong item, quantity, or color; or
The parcel appears to have been damaged in transit.

Please include your order number and clear photographs or video showing:

The product;
The issue;
The packaging;
The shipping label; and
All items received in the parcel.

Keep the product, packaging, accessories, and shipping materials until we have completed our review. Do not discard, repair, modify, or return the product before receiving instructions from us.

We may request additional information that is reasonably necessary to verify the issue.

Once the claim has been reviewed, we will advise you of the available resolution. This section does not limit any statutory rights you may have in relation to faulty or misdescribed goods.

Items That Cannot Be Returned

Unless otherwise required by applicable law, we cannot accept returns for:

Gift cards;
Products made to order, customized, engraved, or personalized for the customer;
Products specifically marked Final Sale before purchase;
Products damaged through misuse, neglect, improper installation, unauthorized repair, modification, or failure to follow supplied instructions;
Products returned with missing components, accessories, or identifying labels;
Products that present a health, safety, or hygiene risk after a protective seal has been opened, where the product was clearly identified as non-returnable before purchase; or
Products obtained from a retailer, marketplace, or website other than tgcgear.com.

A product is not automatically non-returnable merely because it was purchased at a discounted or promotional price. Unless it was clearly identified as Final Sale, an eligible discounted product may be returned under this policy.

Final-sale restrictions do not apply where a product is defective, incorrectly supplied, or otherwise covered by rights that cannot legally be excluded.

Please contact support@tgcgear.com before purchasing if you are uncertain whether a particular product is eligible for return.

Exchanges

TGC Gear does not currently process direct exchanges for changes of color, model, or quantity.

The most reliable way to obtain a different product is to:

Request a return for the original item;
Wait for the return to be approved; and
Place a new order for the preferred item.

If you received an incorrect, damaged, or defective item, please contact us before placing another order. We will review the issue and advise whether a replacement is available.

Order Cancellations and Changes

We begin processing orders as quickly as possible.

If you need to cancel an order or change its address, color, quantity, or product selection, contact support@tgcgear.com immediately.

We will make reasonable efforts to assist you, but we cannot guarantee that an order can be changed or canceled after it has entered processing or fulfillment.

Once an order has been dispatched, it cannot be canceled. After delivery, you may request a return in accordance with this policy.

Refusing delivery does not automatically qualify an order for a refund. Any refused or unclaimed parcel must first be returned to an authorized facility and reviewed. Shipping, return, carrier, customs, or handling costs may be deducted from the refund where permitted by law.

European Union Right of Withdrawal

If your order is delivered to a consumer in the European Union and the statutory right of withdrawal applies, you may notify us of your decision to withdraw from the purchase within 14 calendar days after receiving the goods, without providing a reason.

To exercise this right, send a clear statement to support@tgcgear.com before the 14-day period expires. Include your name, order number, the products concerned, and a clear statement that you wish to withdraw from the purchase.

After notifying us, you must return the goods within the legally applicable timeframe and follow the return instructions and authorized return address provided by TGC Gear.

Unless TGC Gear agrees to cover the cost or the goods are defective, you are generally responsible for the direct cost of returning the products.

You may inspect the goods only to the extent reasonably necessary to establish their nature, characteristics, and operation. Where permitted by law, you may be responsible for diminished value caused by handling beyond what is reasonably necessary.

Where required by applicable law, an eligible withdrawal refund will include the price paid and the cost of the least expensive standard delivery method originally offered. Additional costs resulting from your choice of an upgraded or express delivery method are not refundable.

TGC Gear may withhold the refund until we have received the returned goods or you have provided acceptable evidence that the goods were sent to the authorized return address, whichever occurs first, where permitted by law.

The statutory right of withdrawal is subject to legally recognized exceptions and does not replace your separate rights concerning defective or misdescribed goods.

Refund Review and Approval

After an authorized return reaches the designated return location, it will be inspected.

We will notify you by email whether the refund has been:

Approved in full;
Approved in part;
Declined; or
Delayed because additional information is required.

A refund may be reduced or declined, where permitted by law, if:

The product does not match the approved return request;
Parts, accessories, manuals, or promotional items are missing;
The product was damaged after delivery;
The product shows excessive use or improper handling;
The return was sent after the approved deadline;
The return was sent to an unauthorized address;
The return cannot be linked to a valid TGC Gear order; or
The return otherwise does not meet this policy’s eligibility requirements.

Refund Processing Time

Once a refund has been approved, it will be issued to the original payment method within 10 business days.

Refunds cannot normally be sent to a different card, bank account, or payment method.

After TGC Gear issues the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This processing time is controlled by the payment provider and is outside our direct control.

If more than 15 business days have passed since you received written confirmation that your refund was approved, contact support@tgcgear.com with your order number.

Refundable and Non-Refundable Amounts

An approved refund may include the purchase price paid for the eligible returned product.

Unless otherwise required by law or caused by an error attributable to TGC Gear, the following amounts are not refundable:

Return-shipping costs;
Expedited or upgraded delivery charges;
Customs duties;
Import taxes;
Brokerage charges;
Currency-conversion fees;
Bank or payment-provider fees; and
Costs arising from an incorrect or incomplete delivery address supplied by the customer.

Where the original order qualified for free shipping, no outbound shipping charge was paid by the customer and therefore no outbound shipping amount is available to refund.

Any deduction from a refund will be explained in the refund notification where reasonably practicable and permitted by law.

Purchases Made Through Other Sellers

TGC Gear can process returns and refunds only for orders purchased directly through tgcgear.com.

If you purchased a TGC Gear product through another retailer, marketplace, reseller, or third-party website, please contact that seller and follow its return policy.